RA Direct acts for several of the UK’s blue-chip mortgage providers including Santander, Barclays, Pure Retirement, First Direct (HSBC), Liverpool Victoria, Virgin Money, Just Retirement, More2Life, Scottish Building Society and the Spanish Bank, BBVA.
We succeed in what we do because we recognise that while clients require IT business solutions for high-volume work, the personal contact that has long been associated with our parent firm, Russel + Aitken, is equally important. We continue to build our reputation on close client liaison in anticipating and reflecting the needs of our clients.
Regular audio and face-to-face meetings with our clients enable us to build excellent working relationships and provide us with an opportunity to review service performance, processes and business objectives to ensure our service matches requirements.
As you would expect, we provide a full reporting service and constantly monitor the workflow, timescales and feedback to ensure we deliver the professional service our clients require. Our aim is to be a ‘virtual department’ of our client’s business.